CENTRAL RAILWAY LAUNCHES “MERI SAHELI” PROGRAMME TO PROVIDE SAFETY AND SECURITY TO WOMEN PASSENGERS DURING JOURNEY
Central Railway in its constant efforts to provide a safe and comfortable journey to Women has launched “Meri Saheli”. This is an exclusive operation / programme launched by the Railway Protection Force (RPF), Central Railway to provide safety to women passengers during the course of their journey. This programme has been launched under the guidelines of the Railway Board.
“Meri Saheli” as the name suggests will act as a constant companion / friend of the woman passenger ensuring her safety not only at the originating station but also at stations enroute, in train and at the destination station. Under this operation, a team of lady officers and staff has been specially formed which will visit all the passenger coaches, including ladies’ coaches and identify women passengers travelling in the train. The team during interaction with women passengers will counsel and update them about the use of RPF Security Helpline number 182, GRP Helpline number 1512 and other precautions to be taken for safety and security like not to accept eatables from strangers, purchasing food only from authorized IRCTC stalls etc.
The “Meri Saheli” team will also note down the passenger details like Name, PNR / Ticket number, Coach & Berth number etc. These details will be shared to en-route Divisions / Zones from originating station to destination station. The “Meri Saheli” team deployed at halting stations will also meet the women passengers to inquire about their safety and wellbeing. The journey experience feedback will be taken at the destination in order to take steps to provide better service.
The Central Railway RPF has started “Meri Saheli '' programme in 24 special trains which has got a huge and positive response. This includes trains like Mumbai-Nagpur-Mumbai Duranto Express, Godan Express, Gondia-Mumbai Special, Mumbai-Howrah Express, Pune-Patna Special and other trains.
Central Railway has always been at the forefront in providing a safe and comfortable journey to Women and “Meri Saheli” will be another important part of the dedicated efforts to ensure safety and security of women passengers.